A tower under the desk is where the family photographs live, and in a good many small firms it is where the accounts live too. When one stops working the assumption is that the disk has gone with it, and nine times out of ten only the computer has. Between a dead PC in Aintree or Huyton and a padded envelope there are two screws and two cables. Past that point it stops being your problem.
Every desktop computer job is diagnosed free. One fixed figure follows in writing, agreed before a screwdriver comes out of the drawer.
No fix, no fee all jobs except electronic and mechanical failures, chip level work, DVR and Forensic jobs. Every band is listed on the data recovery cost page.
Matching the symptom to the fault underneath is the first job on any desktop computer, and after twenty-odd years these thirty account for very nearly everything that arrives.
The disk is failing or the system files are, and it makes no difference to what happens next. A full image of the drive is taken and the documents come off that copy, with the broken installation left out of the process entirely.
Mechanics, describing themselves out loud. Every restart from that point spends platter surface that cannot be put back, at a rate no owner would agree to if somebody wrote it down for them first.
One surge takes the power supply and the drive board together. Both are electronics, and neither of them is the platters. A matched donor PCB with the original ROM transferred across puts the drive back on the bus. That is invasive board work, which means 50% of the quote upfront and no place under the no fix, no fee guarantee.
Drives fall off the bus for several separate reasons. Firmware that will not load, dead electronics, or a SATA cable that has finally had enough. Each one leaves its own signature and the bench can tell them apart. Swapping parts at home mostly adds a fourth cause to the list.
A fresh Windows lands on top of the old data rather than through it. What decides the outcome is what happens next: every hour the machine carries on being used, more of the old files get written over. Switch it off and the odds stop sliding.
The files stay on the platters until something reuses the space. That is the whole mechanism, and it is why today is a better day for this than Saturday. Pull the plug now.
Windows will sit and wait on a sector that is never going to be handed over, and the entire desktop stops with it. Imaging hardware sets its own timeouts and steps around the damaged region rather than waiting politely for it.
Ransomware cases go straight to the isolated bench, with no network attached at any stage. Shadow copies, temporary files and unallocated space are searched before anything else gets considered.
Two drives striped across the motherboard controller doubles the number of ways the set can fail. Both members are imaged in full first. Working out stripe size and member order happens afterwards, and it happens on the copies.
A tower retired in 2005 holding the only surviving copy of the photographs. The old interface adapters on the shelf here get more use with each passing year rather than less.
ST1000DM010 BarraCudas are the drives that click in ordinary household towers. Donor heads fitted in filtered air, then a clone taken slowly, at whatever pace the drive is prepared to tolerate.
The WD10EZEX gives up its PCB when the mains misbehaves. A matched donor board with the ROM chip moved over brings it back, and the platters were never anywhere near the firing line.
An all-in-one is a laptop with a monitor bolted to the front. Harder to open than a tower, and once the storage is out of it, no different to recover than anything else described here.
Disks pulled at decommissioning and wanted again long afterwards frequently refuse to spin up at all. They are treated as motor cases from the first minute and imaged gently, rather than that being discovered halfway through a capture.
Modular power leads mixed between two different supplies, or a careless hand and no earth strap. The drive dies inside a week. On the bench those two causes look nothing alike, and electronics repair brings most of them back, somewhat chastened.
The HDWD110 is what self-builders reach for when the budget is tight, and its head-wear cases are common enough here that one donor slot stays permanently allocated to it.
A drive with its mounting screws loose takes a knock during an upgrade and starts clicking a fortnight later, by which point nobody connects the two events. New heads first, then imaging planned around the damaged track.
A case packed with dust runs every component warm for thousands of hours without a single dramatic moment. Then the accumulated wear falls due all at once, which is exactly how it feels from outside the case.
Modern towers start from a module that can fail as completely as any hard disk and with far less notice beforehand. Those cross the workshop to the NVMe bench, where the work is firmware and controller rather than heads and platters.
Exos and WD_BLACK units in render and CAD machines rack up duty cycles that a home drive never approaches. When one begins to stumble, the imaging order is decided by measuring how each head performs, not by hoping for the best.
A supply that dips without actually dropping out corrupts writes bit by bit and never trips a breaker to announce itself. Once the pattern shows up in the file system, the whole structure is rebuilt from a complete image.
Aggressive idle parking pushes the load and unload count past six hundred thousand and wears out the ramp long before the platters are anywhere near tired. That figure only moves in one direction, so image the drive rather than watch it climb.
Ten years in one case, one cable never once moved, and then CRC errors start appearing. The connector is at fault about as often as the disk is. Ruling that out costs nothing, so it gets ruled out first.
A second internal disk mirroring the first, faithfully, right up to the power supply failure that takes both of them out together. Both get recovered. There is then a short and friendly conversation about keeping a copy somewhere else.
Out of the old case, onto the floor, and never quite into the new one. No computer plays any part in the failure at all. It is still head damage and it still means filtered air and donor parts.
The connector is staggered deliberately so that ground makes contact before power does. Go in at an angle on a live machine and that order breaks, and the board dies on the spot. A donor PCB with the ROM carried over is the standard answer, and it normally holds.
Damp air coming off the river, brick dust everywhere, and a building that swings fifteen degrees between Sunday night and Monday morning. The breather filter packs solid, condensation settles on the electronics, and something eventually shorts. The platters themselves put up with far more of this than seems reasonable.
NTFS needs working room. With none left, the master file table cannot extend cleanly and updates land wherever they can. One dirty shutdown after that and the structure is in fragments. It rebuilds from an image, and it would never have happened with a few gigabytes kept spare.
Bought cheaply from a marketplace listing with the SMART counters reset or the power-on hours misreported, then dead within six months. The failure itself is unremarkable. What catches people out is believing they had bought something nearly new.
An unheated building this close to the sea does two things at once. Every temperature swing lays condensation on the boards, and there is enough salt in the air to make that condensation bite. Corrosion of that sort attacks the electronics and leaves the platters alone, so a board repair, or a donor board with the ROM moved over, generally gets the whole lot back.
No machine in this trade is easier to deal with than a tower. Take the side panel off, undo a couple of screws, unclip the power and data leads, and the disk is ready to go in a jiffy bag. All-in-ones are a different proposition, being essentially a laptop turned on its end behind a sheet of glass, and a few of them put up a fight when opened, so make the phone call before you start levering rather than afterwards. This part of the country adds two hazards worth mentioning. Plenty of the older housing stock still runs on a tired consumer unit that lets a good deal of a surge straight through to whatever is plugged in downstream. And the low ground near the river and the canals floods more readily than the people living on it expect, which is why a cellar office under a foot of water is a booking that comes round every year. Drives out of either situation come back far more often than their owners believe, with one condition attached: nobody must have plugged one in to see whether it still works. That single act finishes off more flood-damaged disks than the water ever did.
Somebody drops off a sluggish computer, gets it back running beautifully and entirely empty, and the documents went wherever the old installation went. It comes up most weeks on the phone here and it is nothing like as final as it feels. A Windows installer only touches a modest slice of the surface. Underneath the new system the old contents are still lying there, no longer pointed at by anything but otherwise complete. The threat is not the reinstall itself, it is everything that happens afterwards. Each hour of browsing, each update, each program installed drops fresh data on top of the part that could still have been read back. Which is why the useful move is to stop using it today rather than at the weekend, get the disk out, and let a carve recover whatever the installer never landed on.
A tower drive gets the whole kit list, and the legacy shelf covers whatever the older machines turn up carrying:
Firmware-level access to whatever a tower has inside it, at any age, any capacity and any interface.
Weak drives are captured under hardware retry control. Nothing is left running overnight on hopeful software while the drive quietly gets worse in the background.
Head assemblies for clicking tower drives are changed in filtered air, using catalogued donors matched on both model and firmware revision.
PATA and IDE, SCSI, first-generation SATA. Twenty years of retired family machines still read in this building, and that shelf more than earns the space it takes up.
The complete capture happens before anything else does. All the recovery work then runs against the copy, and the original is never asked to do a second shift.
The drive is read-only in hardware from the moment it is booked in. No stage of the workflow is capable of writing to customer media.
OptiPlex estates out of the business parks, gaming rigs put together on a kitchen table in Bootle, and the machine in the corner that has driven the office printer since 2014 without anyone once opening it. Take a side panel off almost any of them and you find a WD10EZEX, an ST1000DM010 or an HDWD110 bolted into the cage. Those three models are responsible between them for a large share of the clicking described further up this page, and for a good deal of the storm damage as well. One drive out of one ordinary tower is £300 + VAT, fixed in writing before anything is opened, and the diagnostic that produces that figure is free and takes two working days from arrival. An all-in-one counts as a desktop here, even though everything behind the glass is laptop parts.
The iMedia was the machine a family bought on the same trip as the weekly shop, and its disks reach us by one of two routes. Some are still bolted into a tower that has given up starting up. The rest turn up loose in a kitchen drawer, labelled in biro with something along the lines of photos, do not lose. The classic self-inflicted injury on these is the factory restore, reached for as a cure for a slow machine, which lays a brand-new Windows over eight years of family photographs. Almost all of that survives below the surface and comes back through a single full sector image. Older IDE and early SATA mechanisms plug into the legacy adapter shelf and get imaged slowly, at whatever pace their age deserves.
Two sources keep this part of the booking sheet full. Pavilions retired out of spare rooms, and OptiPlex fleets retired out of offices, with the odd Presario-era Compaq turning up behind them even now. A recurring story is the recovery-disk reinstall that was meant to rescue the machine and instead buried the documents it was supposed to be protecting. One full sector image reverses that completely. Decommissioned office disks arrive with a different history behind them. Shelved during a clear-out, wanted again years later because the accounts sit on them, and now refusing to turn at all after so long standing still. Domestic towers usually follow one of two events: a storm that took the power supply and the drive board in the same second, or a Windows logo that will not get past a patch of bad sectors. Either way, send the bare drive on its own. It gets imaged, then repaired if repair is what it needs, and the files come back to you on fresh media.
Get the drive out of the machine first, because the bare drive is all that should reach us. Not sure how it comes out? Ring 0800 689 0668 and someone will talk you through it, or any computer shop will do it for very little.
Side panel off, two screws and two leads, and the bare drive is the only thing that should travel. Taking it out is your side of the work rather than ours. Post it tracked and insured to Manchester Data Recovery, Peter House, Oxford Street, Manchester M1 5AN, or book a courier yourself. Nobody in this network collects. The tower stays where it is, the postage costs a fraction of what a whole machine would, and a drive on its own travels better than one bolted into a steel case anyway.
Almost every job on this bench came in by tracked, insured post. It is the calmest way to move a drive that is already struggling, and a parcel handed in anywhere on Merseyside usually reaches the bench the following working day.
Still screwed inside a laptop, tower, MacBook, iMac, server or a CCTV recorder? Take the drive out and post that on its own. We do not strip machines here, and any computer shop will do it in a few minutes. The one job nobody can take on is flash soldered straight to a logic board, as on Apple Silicon Macs and a handful of very slim laptops: if the storage will not unbolt, there is nothing to send.
↓ Print the shipping & booking-in form (PDF)
Address it to Manchester Data Recovery. It is roughly 35 miles from Liverpool along the M62 if you fancy the run, and next working day by tracked post if you do not. We ring or email the moment it is booked in, and the free diagnostic closes 2 working days after that.
Not sure what belongs in the parcel? Call 0800 689 0668 before you tape it shut, or step through the free online diagnostic first.
Diagnosis free, one figure written down, and £300 + VAT covers a single drive or SSD. Start online or ring.