Chester keeps two thousand years of its record in plain sight: the walls you can walk the whole way round, the amphitheatre by Newgate, the Rows built over Roman foundations. Then the city trusts its current working papers to one disc under a desk, which is the contrast the solicitors and accountants tend to notice on the phone.
Chester jobs are diagnosed free. One fixed figure in writing before any work starts, and £300 + VAT covers a single drive or SSD.
Professional services generate most of what comes in from CH1 to CH4. Law firms in the buildings around Nicholas Street and White Friars, accountancy practices in the Rows, surveyors, IFAs and consultancies, and the larger finance and services employers out at Chester Business Park off the A55. What they hold is matter files, conveyancing and probate papers, practice management databases and years of correspondence they are obliged to keep for a decade or more. It is rarely lost at a convenient moment; it goes on a completion day, or in the fortnight before a year end.
The single most frequent Chester job is a small RAID out of a professional office. Four discs in a box in a locked room, a set that has been running degraded since some point in the spring because the alert email went to a partner who has left. One more disc drops and the volume disappears. The critical thing at that moment is to power the unit down and leave it down. A rebuild started on a degraded array is what turns a routine recovery into a difficult one, because it writes over the very structures the reconstruction depends on. Label each disc with the bay it came from, box them so nothing shifts, and send the whole set insured.
Not everything from Chester is professional. Hotels and restaurants near the Eastgate clock send tills and camera recorders. Hospitality and event businesses at the Roodee send photography and ticketing data. There is a steady run of camera cards from people who have spent a morning at the zoo or an afternoon on the river at the Groves, and a good number of household drives out of Handbridge, Boughton, Upton, Vicars Cross and Saltney. Independent traders and small workshops on Sealand Road and Bumpers Lane make up much of the rest.
Everything travels by post. The bare drive comes out of the machine, gets padded so it cannot move, and goes tracked and insured to Manchester Data Recovery, Peter House, Oxford Street, Manchester M1 5AN. From Chester that is next working day. A courier you book and pay for yourself does the same job if that suits your office better. There is no collection service on this network, and no counter at the Chester end to hand anything over at, which is worth knowing before anyone gets in a car.
Confidentiality is handled as a matter of course, which practices holding client files tend to ask about first. Work can be done under a confidentiality agreement, recovered data is returned on fresh media, and the original device is returned or securely destroyed exactly as you instruct in writing. Diagnosis is free, finishes within 2 working days of arrival, and produces one fixed figure: £300 + VAT for a single drive or SSD, £250 + VAT for a card or pen drive, from £500 + VAT for a RAID, NAS or server depending on the disc count, £400 + VAT for CCTV or BitLocker, £800 + VAT for a forensic investigation with a report. Logical faults are no fix, no fee. Physical, mechanical, electronic and board-level work, and water or fire damage, take 50% up front with the balance only on success. Christleton, Tarvin, Mollington, Waverton and Saughall use the same route, on 0800 689 0668, Mon-Fri 9:00am-5:30pm.
Almost every job on this bench came in by tracked, insured post. It is the calmest way to move a drive that is already struggling, and a parcel handed in anywhere on Merseyside usually reaches the bench the following working day.
Still screwed inside a laptop, tower, MacBook, iMac, server or a CCTV recorder? Take the drive out and post that on its own. We do not strip machines here, and any computer shop will do it in a few minutes. The one job nobody can take on is flash soldered straight to a logic board, as on Apple Silicon Macs and a handful of very slim laptops: if the storage will not unbolt, there is nothing to send.
↓ Print the shipping & booking-in form (PDF)
Address it to Manchester Data Recovery. It is roughly 35 miles from Liverpool along the M62 if you fancy the run, and next working day by tracked post if you do not. We ring or email the moment it is booked in, and the free diagnostic closes 2 working days after that.
Not sure what belongs in the parcel? Call 0800 689 0668 before you tape it shut, or step through the free online diagnostic first.
The diagnosis costs nothing, the figure is written down, and a single drive or SSD is £300 + VAT.